They are excellent communicators
My wife and I could not be happier with the outstanding service provided by Mike and Leilani West! As so often happens, we found a house we liked before having our existing home ready to list. We were nervous and uncertain about making an offer on a new house knowing that there would be at least a month delay before listing our present home. Their guidance was so reassuring and helpful that we “took the plunge,” and I am writing this review from that new house. Mike and Lani helped us through the ups and downs of the process, and their expertise and experience had us feeling very secure throughout with the knowledge that we were in very good hands! One could write pages and pages about what sets Mike and Lani apart from other realtors, but I will try to mention just a handful of the qualities that really hit home with us.
1. Mike and Lani are pure professionals! They have a very successful strategy that works. They will promote your house in a first class, comprehensive manner. They also understand the position of the home seller/buyer, and will ALWAYS put their clients first. They will honestly voice concerns, or make recommendations, but leave all final decisions to you. They truly work hard to earn you the best price, and will NOT put their interests ahead of your own.
2. They are excellent communicators. They are very easy and pleasant to talk with, and always appear relaxed and engaged. You are kept well informed with how things are progressing, and even receive feedback from prospective buyers on what they liked or didn’t like about your home.
3. Their names carry clout. They have excellent reputations, and are well respected in the community and in the profession.
4. Lastly, I have made such great use of their moving truck over the last couple months that it bears mentioning. Their moving truck is readily available for client’s use, and we have used it on a number of occasions now. As a person familiar with the pain of U-Haul transactions, the time and money saved by this perk is a godsend!
So, in closing, I would like to mention that we have not a single criticism or complaint about Mike or Lani West, and the service they provided us. They were a reliable as the sun rising each morning. We will gladly recommend them to anyone we meet who is searching for a realtor.
The staging, the pictures, the web site, the communication, and the cooperation were all first rate
On a five star rating system, I would give Mike and Lani West ten stars. They were upfront in what we needed to do to make our house more sellable, and very honest in setting our expectations on what we should expect for a selling price in a challenging and competitive market. In our case they acted as both the buyers and sellers agent, and they negotiated this potentially difficult assignment in a friendly and professional manner that left both the seller and buyer completely satisfied.
Our “selling saga” began in the fall when we enlisted the services of what we believed to be a very successful and competent local agent to sell our home. Much to our dismay, the house languished on the market for over a year without even one offer.
The next fall our older son put his house on the market, and chose Mike and Lani as his agents. In less than a week he had an offer at a very good price, which culminated in a quick sale. This served as a wake-up call for us, as his house was less than half a mile from ours and in the same development.
After taking our house off the market for the winter, we re-listed in March using Mike and Lani as our agents. The marketing approach used by Mike and Lani was phenomenal. The staging, the pictures, the web site, the communication, and the cooperation were all first rate. Best of all, it worked. In less than two weeks we had an offer that resulted in a sale. We were amazed and very pleased!!
If you are looking for real estate professionals as either a buyer or a seller, we highly recommend Mike and Lani West. You will not be disappointed.
They truly care about the people they work with
Mike and Lani set the standard for professionalism, integrity, and honesty for realtors. Besides being one of the most knowledgeable, hardest working and tenacious realtors we know,they are also extremely personable, patient,and communicative. This combination makes them a delight to work with, and we developed a strong sense of trust that Mike and Lani were always putting our best interests first, often ahead of theirs.
We first met Mike and Lani at an open house they were hosting. We immediately felt at ease with their friendly, no pressure manner,and placed them at the top of the list of agents we would want to work with when we decided to list our house. When that time came, we met with them and were very impressed by their knowledge of the market. They offered to do a market analysis for us, and we were blown away with the extensive report they delivered back to us, so we decided to list with them. We thought they would do a great job of exposing our house to the market, but Mike and Lani’s marketing strategy was totally awe-inspiring, with full-color, professionally photographed flyers, and scanable links to our on-line listings. We felt we couldn’t be in better hands.Througout the process,they both gave us great advice on things we could do to make our house more marketable,i ncluding updates as well as interior painting colors. Mike even brought over a sample of the paint he recommended! They also went the extra mile to recommend quality contractors they trusted, to do updates in our kitchen and bathrooms. Overall the recommendations made the house more attractive, and we were able to get top dollar for it! We also kept Mike and Lani to represent us when we purchased our new house, Even though it was out of their normal territory, they were always available to meet with us there to work with with the builder and their agent.
One other very important factor set Mike and Lani apart for us. Our two best offers came from overseas buyers. This introduced a number of new and unique challenges in trying to negotiate and close a sale. Mike and Lani were exceptional in dealing with the intricacies and sensitivities of these situations, as well as keeping us informed and calm when things got complicated.
Throughout the past three years we have worked with Mike and Lani, we have forged a strong bond based on trust and confidence in their ability to do absolutely the best job possible in representing us in selling or buying a house. They truly care about the people they work with, and they will be the only people we will contact when it is time for our next house. They are simply the BEST.
They went above and beyond!
Joe & Rebecca Neussendorfer
Very creative and forward thinking
When we decided to move to a smaller retirement home, we selected Mike and Leilani West as our broker-agents. We knew we would need the combination of knowledge, skill and experience to meet our needs in the prevailing real estate market.
From our first contact with Mike and Leilani, we knew this was the team we needed to guide us through the many intricacies that are commonly encountered during the real estate transaction processes. They proceeded to develop a targeted, comprehensive, marketing plan. As a result, we had a superior marketing package to use that resulted in a full price offer in just 4 Days! This step is critical to a successful sale outcome. In our case, this package proved to be the key for our successful sale and subsequent move.
We also selected Mike and Leilani to represent us in the purchase of our new home that also happened to be listed by Mike & Lani. This decision proved to be very beneficial to us as it provided us with a seamless transaction sequence.
As we progressed through our sale-purchase activities, Mike and Lani took exceptional care to understand our requirements and desires. From the time of our first meeting they remained very responsive and were always readily available to address our concerns.
Mike and Lani have a great deal of experience with real estate sales transactions in the area. They have remained the top real estate sales team for several years. They were exceptionally skilled at navigating through the many variable options, obstacles and potential delays we encountered. We found them to be very creative and forward thinking throughout our sales and purchase. Again, these talents proved to be a great benefit to us.
During our careers, we have moved several times. Without a doubt, we find Michael and Leilani to be the best broker-agents we have ever had the opportunity and pleasure to work with. We highly recommend them to any persons interested in buying and/or selling their home.
So worth it!
We met Mike & Lani couple of years ago at one of their open houses. I remembered his non-intimidating polite demeanor greeting us with a smile and telling us gently, if you like it “Make an offer”, gave us one of his cards and offered us to visit another house around the corner and left us alone (Thank Goodness!). I’m quite skeptical of realtors and anything that deals with a large sum and yet, I kept his card! The nicest and most honest realtors I have ever been blessed with.
The inventory market is tight and most of the buildable land are developed and we knew what we were up against, a possible ‘bidding war’ on fairly new and old homes. A war we did not participate in and we let the realtors know upfront, we did not want to compete because we did lose several times. We needed a Real Estate Specialist! Recalling Mike in our memory, I pulled out his card I kept those 2 years and gave a call. We met his lovely wife Leilani and two was better than one. They complement each other with their skills keeping the process going forward.
While they searched for homes for us, I still never gave up searching (sleepless) and I’m quite competitive. Leilani had me beat to this particular home sale. (A professional advantage and why we hired them!) She was working waaaaay over! The house wasn’t out on the market. I Googled the history of the home and that same day, we text this: ‘we want to see it today, we want to sign a contract today, we want it today!’ Leilani has been our savior from some of the houses I had desired for, and for many good reasons. Looking back, I’d have buyer’s remorse by now. Leilani and Mike were very honest of the location and everything about the house that they knew. If there are any changes you may want to make. They can expeditiously connect with tradesmen before settling in, if you want to or later. They have for us and made the transition less stressful.
Here is how they helped us with tradesmen before we settled in. Our 27yr old new/old home, the garage floor and the back patio slab had cracked settled 5 inches below the norm and Mike connected with a tradesman to level it out. Then there was a partial wall between the Master bed and bath, Mike again connected us with a tradesman to build a wall up. The tradesman did great quality work and we were very happy and satisfied to move in. Yes, we were offered to use their truck. Of course, we did!
Leilani and Mike referred an inspector and he was thorough. He made suggestions, gave us a copy of his report and sent us a link so you can see his inspection photos and make improvement from there. So worth it! Good news, no major structural issues to the house.
So here what we liked about our new/old home. The home we purchased was built in 1989. We liked: 1) location and how the house was situated 2) no stairs 3) large entry with closet 4) new roof 5) newly refinished and long driveway 6) large garage 7) solid cabinets and doors that look like they have been newly stained and some replaced 8) nice appliances 9) new paint of neutral color 10) I had to have a fireplace but I have two now!
This is the neighborhood that my husband I like biking around from the apartments we once lived. We wanted to be at the south end of the loop. It took us 3 years of looking. So, of all the homes we looked at, it’s the best for what we wished for and it fit our needs. We had done a lot of DIY home improvement for an up-to-date look and especially, to make it meticulously our own.
This was an estate sale. Leilani and Mike sincerely worked hard for us to negotiate with the seller. Our stellar credit had won over the higher bid. The time from contract to close about a month. They do have the competitive professional edge, lots of credit and respect to both. Would we hire them again? YES!
Thank you Leilani and Mike for all you have done and giving us the generous gifts to celebrate and celebrating with us! Thanks for coming to see our progress and definitely have you both visit us again. We are so blessed. Thank you! Thank you! Thank you!
Friendly, responsible professionals
My name is Cathy Ortiz. My husband, David Ortiz and I had our home on the market for about 2 years. The other agents we hired didn’t do “squat” for us, hardly any advertising, no staging, and no open houses. And we hardly ever heard from them. What a waste of time. The market was also horrible so that didn’t help us either.
In trying to replace our previous real estate agent, we had interviewed 4-6 new agents, none of which we where happy with. He suggested getting in touch with Mike West again. Mike had sold our previous home So, we did. When the contract with previous Real estate person had expired we brought Mike and Lani West on board. There was a trust and a history there between all of us.
They came in and assessed the house. After looking it over and coming up with a game plan, they came in, painted certain walls, brought in $6,000.00 (no less) worth of staging furniture. Completely staged our home and then had it professionally photographed which then made for amazing marketing materials and a unforgettable on line presence. They were in contact with us about every 2-3 days. I emailed Mike to death (I’m a typer). He and Lani are excellent at sizing up the market and the condition of your house, the neighborhood, and the market. In other words “the big picture” Final result they SOLD our home in 65 days for full price! They also get very in “tune” with your personality types to know how to make things happen and being kind and ethical at the same time. They are also providing us with a truck they have to move out of the house for FREE. They have done everything they possibly could to help us with this move in a terrible economy and real estate market.
I could go on and on, but if you work with them you will see for yourself, they KNOW WHAT THEIR DOING and you have some real friendly, responsible professionals in your court. They walk the talk.
So, if you’re considering using them as Real Estate agents you’re in for a treat, a relief and can feel confident that they will take care of you.
As you can tell, I highly recommend them!
With absolute sincerity.
By far the best experience I have ever had!
I am honored and excited to write a review of working with the West team! I had the privilege to select Michael and Lani West after vetting five realtors. The West team stood out from the rest due to many factors. I will speak to each one. First, Michael displayed professionalism the moment he entered my home. He was Covid ready and safe with a mask and shoe protection. His demeanor was pleasant and friendly, and he arrived with information about his Teams client’s homes, and motivational ideas about selling my home. He also listened to my ideas, took notes, and was clear on taking the next steps, including a next visit to discuss price and logistics. Secondly, Michael arrived on the second appointed time to bring his package of materials that displayed how he would sell my home, including a price breakdown based on comps in the area. What made the West team stand out was the realistic nature of the sale. He had listened to my issues and knew what it would take to sell my home. His math and research knowledge sold me, as well as his history of being competent in the real estate arena. Thirdly, Michael and Lani communicated with my son’s family (who were living with me) and me daily regarding showings, Covid protections, and what other realtors were saying about my home. All communication was professional and extremely helpful. Since I was on vacation in Denver and Mexico the first week of showings, I felt informed and very comfortable with the skilled communication of the West team. Finally, I was impressed and delighted to learn that there was a firm, positive offer on my home after four days! Again, I was impressed how Michael walked me through that offer, and how he helped me decide on accepting it. It was painless and very easy. The weeks that followed until closing were nothing short of EASY due to these incredible people. Lani used her skills to do what she does best, and Michael did the same. The inspection and the appraisal process were flawless due to the West team being proactive, communicative, and so clear with all parties. I could not have been happier with how quickly the signing process went. I can’t say enough about the West Team! Lani and Michael are the most capable professional realtors I have ever worked with. This was my sixth home I have sold. I am a single woman. This was by far the best experience I have ever had. I recommend them without one doubt. I can’t thank them enough for the experience of working with them.
We always felt like we were their only customer
When it was time for us to sell our Waterford Park house where we had lived for 21 years, the choice of an agent was an easy decision. During the last 10 years, we had noticed that Mike and Lani had listed and sold more homes in Mukilteo than anyone else. When they told us the price they thought our house could sell for, we didn’t believe it. For a minute, we thought they were telling us a number that we wanted to hear. After they reviewed the data, we were convinced that the number was solid and based entirely on recent sales activity in our area. What gave us more confidence was the fact that they had been involved in most of these transactions. Because they have been so active in the local market, they have talked to a tremendous number of buyers and agents who were looking for houses similar to ours. Their plan was very detailed and involved targeted marketing that focused on specific groups of buyers. In the end, we received multiple offers and sold for more than the list price. Although the West’s are very busy, we always felt like we were their only customer. You could not ask for a more professional, customer focused team.